Thomas Edison State University Issue With Uploading Video Assignments

The online learning environment can exist a demanding one. Even with the latest advances in engineering, we all run into glitches but nonetheless want them solved… yesterday. Relieve yourself a couple of HelpDesk tickets and frantic phone calls with these x foolproof resolutions to your technical issues.

1. I can't submit/upload my grade assignments or drag and driblet, and the page keeps getting stuck.

Solution: Are you using Internet Explorer as your browser? If you've ever experienced a myEdison® login fail, the inability to submit/upload course assignments, continually received a spinning loading icon or a missing submit push, the trouble is normally caused by compatibility issues between Internet Explorer and Blackboard Open LMS. Switch your web browser to either Mozilla Firefox or Google Chrome to ameliorate function with the Academy's Blackboard Open LMS system.

2.The Blackboard Open LMS App won't work or access my courses on my mobile device.

Solution: The Blackboard Open LMS App (from the iOS or Android app shop) is not configured for the University's courses at this time, but y'all can still log into your courses with your mobile device. If you are using an:

For iPhone/iPad users: Download Google Chrome for iPhone and go to "my.tesu.edu." The mobile page will load; go to browser settings and select "Request Desktop Site." (The browser settings icon is composed of iii horizontal lines and tin be plant in the top correct corner of your browser window.) The desktop version should load at that point. This volition allow you to log in and access your courses.

For Android device users: From the chief Android browser, go tomyEdison® and log in to the portal; the mobile page volition load. Bring upward your browser settings, and select "Request Mobile Site." The folio will reload with the desktop version.

3.I can log into Blackboard Open up LMS only keep getting an error bulletin whenever I click on my courses.

Solution: Re-enter your credentials if you are getting this message:

Click on the Gray "Enter your credentials" link on the error screen above and you volition come up to this screen.

Re-enter your credentials, including:

• Windows User Name: firstname.lastname (no students\)
• Windows Password: (Your Password)
• Confirm Windows Password: (Your Password)

4. I tin can't find my University email business relationship.

Solution: Your educatee email account can only be establish inside the myEdison® portal.
To access it, log into the University portal. Look along the bottom left side where you'll see a block chosen "My unread letters." Click the link inside of this block, and a new window volition open up, taking you to your University email account (which is also office of Google Apps). Along the acme of this window you will also find the Google Apps navigation, which includes your Drive, Calendar and more!

5.I'1000 overloaded with email notifications every time my classmates post in the grade word boards.

Solution: You can command your email notifications through three options within your profile settings: email display, email assimilate type and forum auto-subscribe. To find these notification settings, click on "Edit profile" within the settings block. These settings control how often y'all receive an email, what email account is used, what the electronic mail contains and whether or non you're automatically subscribed to a forum in which you post.

Y'all can besides unsubscribe within the individual forums. In one case you're inside the forum, look along the left side for a link that says "Unsubscribe from this forum." You can click this link to unsubscribe. For instructional videos on how to manage your profile and forum settings, visit Edison Create.

6.I'm trying to copy and paste my assignment from a Word certificate into my form discussion board.

Solution: Using right click and selecting copy/paste will non work. When copying and pasting into Moodle, you will demand to use keyboard commands. You can re-create past pressing Ctrl+C and paste using Ctrl+Five.

7.I need to schedule my grade midterm and final exam.

Solution: Visit the ProctorU site and create an account or log in using your ProctorU user ID and password. Select the "New exam" tab and choose your semester. Be certain to pick the correct semester, as that will determine the available examination dates you lot see. And so choose the course and exam you would like to schedule. Select a engagement from the calendar and a fourth dimension from the drop down menu. Bachelor dates can be seen in blue and any available slots will exist shown in the drop downward carte du jour. Click "Add reservation" to add together your appointment.

If you need assistance scheduling an appointment with ProctorU, you tin can call them at 205-870-8122 or electronic mail them at assist@proctoru.com. Questions regarding the format of your midterm, last or whatever examination-related inquires can exist sent to the Office of Test Administration at testing@tesu.edu.

8. I demand to schedule an academic advising appointment.

Solution: Advising can assist with planning a degree program, provide form advisement and confirm completion of your graduation requirements, however, before y'all schedule an date, you must first be enrolled as a student. You tin can make an advising date by logging into your myEdison® account with students\firstname.lastname and the same countersign you utilise for Online Student Services. Gyre down to "Tools & Forms" and you will meet the option, "Make an Advising Appointment." Login with your University ID number and last name. You can then select your caste program, preferred advisor and the blazon of appointment you lot would like to make. You can also view any advisor's profile, and select a day and time to speak with them that accommodates your schedule.

nine. I can't log in to my Online Student Services business relationship.

Solution: If this is your starting time time logging into the new Online Educatee Services site, yous will be asked to create your login information. To establish your User ID, apply your concluding name and SSN or University ID. Students will utilise firstname.lastname as a User ID. You lot will be emailed a temporary password, and then asked to change information technology upon your kickoff login. Your new password must be between 6-9 characters in length, and comprised of letters and numbers.

If yous have already established your User ID and do not retrieve your password, y'all tin can view your password hint or reset information technology under the "User Account" section at whatsoever time.

ten. I am trying to buy my class materials.

Solution: You can order your textbooks and course materials online here. Select the advisable term, and then enter the grade codes for your courses. Each grade lawmaking begins with a three letter departmental lawmaking (representing the department in which the course is academically based) and followed past three digits to signify the course level. The required texts will then populate and made available for purchase through the site. However, if you are taking a Prior Learning Cess (PLA) course, you lot will not have form materials. If you are taking a TECEP® exam, the test description will include a list of exam topics, suggested study materials, data about the examination format and sample test questions.

For more data on common technical issues, visit the Common Issues folio.

Kay Howard is a senior counselor in the Function of Admissions and Enrollment Services and joined the Academy in 2012. She earned a master's caste from Drexel University and a bachelor's degree from Fairleigh Dickinson Academy. She is currently writing her life story/autobiography, which anyone can cheque out once it becomes a New York Times all-time seller or a major picture. Connect with her via email at khoward@tesu.edu.

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Source: https://blog.tesu.edu/10-quick-tips-for-easily-solving-your-biggest-technical-issues

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